Contact Us

Have a question about your Nationwide® retirement account? You can contact us in a number of ways.


Call us at 1-888-299-2828.

Representatives are available Monday through Friday, 8 a.m. - 11 p.m. and Saturday, 9 a.m. - 6 p.m. ET.


Jim LaffoonJim Laffoon


Jim Laffoon, CRC – Retirement Specialist

Mr. Laffoon has served as the Senior Retirement Specialist responsible for Marin County since 1994 and will continue to conduct enrollment meetings, educational presentations and one-on-one consultations at worksites throughout the County. Mr. Laffoon is located in Novato, California. He has more than 25 years experience in the 457(b) Public Sector Deferred Compensation industry serving participants in Northern California. Mr. Laffoon works exclusively with public sector employees and provides retirement plan services on behalf of NRS.

Mr. Laffoon holds FINRA Series 7, 24, 63, licenses, maintains a Registered Investment Advisor Representative (Series 66) license and holds the Life and Variable Annuity licenses. Mr. Laffoon is a Certified Retirement Counselor.


Email us at:

For general information only: You may not make any changes or access any information about your account by email. Most email is not secure and we encourage you to never provide personal information in email messages, especially information such as your Social Security number. Please note that we will get back to you within one business day.


You can fax documents and questions to us at 1-877-677-4329.

If you're asking us a question via fax and would like us to contact you, please include your phone number, address or email address, so that we can respond to you in a timely manner.

Keep in mind that information provided by registered representatives is for informational purposes only.

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Nationwide Retirement Solutions and Nationwide Life Insurance Company (collectively "Nationwide") have endorsement relationships with the National Association of Counties, the International Association of Fire Fighters-Financial Corporation, the United States Conference of Mayors and the National Association of Police Organizations.

Nationwide may receive payments from mutual funds or their affiliates in connection with certain investment options. Learn more about these payments.

Retirement Specialists provide information for educational purposes only. This information is not meant to be used as investment advice. Retirement Specialists are Registered Representatives of Nationwide Investment Services Corporation, member FINRA, Columbus, Ohio.